TERMS & CONDITIONS

FLEXIBLE RATE:

The first night will be charged in order to confirm the booking. In case of cancellation up to five (5) days before check-in, the deposit will be refunded in full. You can cancel the booking free of charge up to five (5) days before the arrival date. You will pay the cost of the first night if you cancel in the five (5) days before the arrival date or in case of not attending to your reservation (no show).

NON REFUNDABLE RATE:

The total price of the reservation will be charged in order to confirm the booking. Refunds won't be allowed in case of further modifications or the cancellation of the booking.

Terms and Conditions

Once a reservation is made, the following terms and conditions are deemed to be accepted in full by the guest:

[1] Booking: Depending on the applicable rate, a deposit of the total rental cost may be requested in advance to confirm the booking (between the cost of one night and the 100% of the total cost of the reservation). Said payment may be made via credit card, bank transfer or PayPal. In the latter case, an additional 4% fee should be added to the total advance payment. The booking shall not be deemed confirmed until receipt of the advance payment has been confirmed by Vivo Barcelona.

[2] Payment: The balance, if any, as well as any additional charges (including the City Tax), must be settle before the guest checks in to the apartment. In exceptional cases, such payment may also be made by bank transfer provided that (i) it is expressly authorized by Vivo Barcelona, and (ii) the transfer is received one week prior to the guest’s arrival date.

[3] Change in Dates: The same conditions described above shall apply in this case.

[4] Amendment of Conditions by Vivo Barcelona: Should Vivo Barcelona, for any reason beyond their control, including Force Majeure, need to amend the conditions which apply to the confirmed reservation with the guest, Vivo Barcelona shall notify the guest immediately. In the event that Vivo Barcelona is unable to provide the apartment initially booked, an apartment of equal or higher standard to that booked shall be provided and in the same area. Should the rental cost of the apartment provided be higher than that of the apartment initially requested, the guest shall not be liable for the additional cost. However, should the apartment rental cost be lower than that of the apartment requested, Vivo Barcelona shall refund the difference to the guest. Should Vivo Barcelona and the guest be unable to reach an agreement with regard to the amendment of the reservation, Vivo Barcelona shall return the entire sum paid by the guest, who shall not be entitled to claim any additional compensation.

[5] Number of People and Identification: Guests should provide the identification numbers of those occupying the apartment, including, should Vivo Barcelona request, the full name, address, telephone and age of the same. Only persons listed on the reservation form may occupy the apartment. Animals and pets of any kind are not allowed in the apartments. Should Vivo Barcelona or any representative of the same, detect a breach of the aforementioned conditions, Vivo Barcelona reserves the right to demand that the guest vacate the apartment, in which case the guest waives any right to compensation or refund.

[6] Check-in: Guests may check-in from 3 pm.  Guests must notify Vivo Barcelona of their estimated time of arrival no later than two days prior to arrival. Should this information not be provided, Vivo Barcelona accepts no responsibility for any ensuing delays or inconvenience caused to the client. The entrance will be done by means of an access code. Vivo Barcelona will contact the guest directly to provide instructions.

[7] Check-out: Guests are requested to vacate the apartment and remove their belongings before 11 am on the day of departure, unless alternative arrangements have been agreed in writing.

[8] Supplies, facilities and cleaning service Water and electricity supplies , as well as the use of the Internet connection, are included in the rental cost, unless expressly stated otherwise. In addition, customers are offered at their arrival a clean apartment, with sheets and towels, as well as a fully equipped kitchen and cooking facilities adapted to the number of people stated on the reservation. Reservations of 7 days or more have included in the price one cleaning service during the stay, including the change of sheets and towels

[9] Responsibility: Vivo Barcelona shall not be held responsible should the lift break down or for any other adverse circumstances beyond their control (power cuts, malfunctions in the air-conditioning system, etc.) However, Vivo Barcelona will endeavor to ensure that any such incident is resolved as soon as possible. Should the guest have to vacate the apartment as a result of said problems, Vivo Barcelona shall reimburse the guest with the sum corresponding to the number of days the guest does not occupy the apartment. Under no circumstances does Vivo Barcelona accept any liability for any damage or injury to the client arising from their stay in the apartment, including theft and fire.

[10] Conduct: The guest is responsible for their own conduct and that of those accompanying them. Should the guest or a person accompanying them not behave in accordance with the standard code of conduct, Vivo Barcelona reserves the right to demand that the guest vacate the apartment in less than24h, in which case the guest waives any right to compensation or refund.

[11] Security Regulations During your stay in the apartments (and beyond the boundaries of the apartments), the guest is responsible for all their personal belongings and valuables since Vivo Barcelona does not accept liability in the event of theft or loss.

[12] Personal Information Please note that the information you provide on this form will be included in a file whose purpose is to facilitate the location of potential customers and suppliers. The data controller is Nabare S.L. and its address is Paseo de Gracia 8, Barcelona. At that address you can exercise your rights of access, modification and deletion of data for free or send an email with the same purpose to admin@vivobarcelona.com